We are happy to accept any goods that are returned within 30 days unused in the original packaging that reach us in an undamaged condition, if the product fails to meet the specification that you requested. The return carriage cost should be born by the sender.
Quality Source will always seek to ensure that you are completely satisfied with our products and can recommend additional capacity and or BMS specification if you are able to provide us with expected usage information in advance of purchase. However In the event that the products BMS has been damaged due to incorrect rated charging current being applied due to faulty or non matched Specialist LiFePO4 chargers being used, the product will not be eligible for a refund.
We will endeavour to repair any products that have been damaged through charge or discharge outside the specifications as quoted on our website, after agreeing a cost with you in advance. It is not permitted to send any physically damaged battery as this would be contra to the dangerous goods regulations that regulate the movement of Lithium batteries.
In the case of Physical damage to the battery case through misuse or accident, we recommend that the batery is not used and is removed to a safe area outside, as any indication of internal component damage could affect the safety of the battery. Batteries should not be shorted or exposed to excess heat as these may lead to fire or explosion risk as with all batteries.
Your statutory rights are not affected.